Frequently asked Questions

How do I search for a specific product?

Use the search bar at the top of our site and enter the name or reference of the product you are looking for.

What are the forms of payment accepted ?

We accept credit cards (Visa, MasterCard, etc.)

Are payments secure?

Our payments are 100% secure via SLL encryption

How to track my order ?

Once your order has been placed, you will receive a confirmation email with a tracking number.

You can also log in to your account and consult the "My orders" section to follow the progress of your package.

Is it possible to return or exchange an item?

Yes, you have 14 days after receipt of your order to return an unwanted item to us. See our return policy for more information.

What are the delivery times ?

Delivery times vary depending on the destination and the delivery method chosen. In general, standard delivery takes between 3 and 7 working days.

How to use a coupon code ?

When validating your cart, you will find a section called "Promo Code" where you can enter your code. The discount will then be applied automatically.

How to contact customer service?

You can contact us via our online form, by e-mail at contact@orbeez-gun.fr

Our team is at your disposal from Monday to Friday from 9 a.m. to 6 p.m.